Before the COVID-19 Pandemic, patients would walk in the front door of medical practice and check-in at a desk with the front-line staff. As the current global pandemic is still in full effect, healthcare facilities must look for ways to get their patients checked in for their appointments while reducing the risk of transmitting COVID-19. A patient queue system software can help minimize patient fear during this public health crisis and increase clinic volume. This software helps patients stay safe in their cars and informed each step of the way. Here are the benefits of this software:
Patient Safety and COVID-19 Spread Control
Social distancing guidelines are implemented by states to reduce COVID-19 transmission from person to person. A piece of queue management software is an effective way to adhere to these guidelines to keep patients safe and control the spread of the coronavirus. Patients stay in their vehicles until a doctor is ready to see them for a wellness check. This way, patients don’t have to be in the waiting room with medical staff and other patients.
Increased Patient Volumes
Medical practices across the United States experienced record low patient volumes when the pandemic started because of limited in-person interactions. A piece of queue management software helps providers return to pre-COVID patient volumes. It offers a safe way to communicate and queue patients without the conventional waiting room setting, allowing providers to schedule more visits and bill for more services.
Minimized Wait Times
Wait times are always frustrating for any practice and patient. A queue management solution allows a practice to reduce wait times by offering patients a clear picture of where they are in line. It sends automated text and call notifications to inform patients on their estimated wait time, where they are in line, and when they will report to their wellness check station. With this feature, every patient’s waiting experience is improved.
Streamlined Workflow
A queue management solution allows the front office to run in a more organized and efficient way. It helps staff to keep track of which patients have checked in, those who are waiting, where they are in line, who must be discharged, and more. It allows staff to perform several tasks ad complete more in their day. Streamlining office efficiency and flow ensures smooth patient interactions and improves the image of a facility in the eyes of its patients. The technology will continue to keep patients impressed with the way a medical practice operates even after the pandemic.
